This document is pending final legal review. The operational facts on this page — trial length, retention periods, what happens on non-payment — are read from the live configuration and are accurate. The legal wording has not yet been signed off by counsel and may change; account owners will be emailed before a material change takes effect.
CockatooMind is operated by SydWhite Windows & Doors Pty Ltd (ABN 24 699 819 700), trading as CockatooMind. 1 Australia Ave, Sydney Olympic Park NSW 2127.
Refund policy
The trial exists so you do not have to buy to find out. 14 days, every feature of the plan you choose, no card. Please use it.
- Monthly plans. Cancel any time. A subscription cancelled through the billing portal runs to the end of the current month and does not renew; the current month is not refunded. Closing the workspace ends the subscription straight away.
- Yearly plans. Yearly is billed as ten months. Within 30 days of the first payment of a term, we refund it in full on request. After that we refund the unused whole months remaining, at the monthly rate, if you ask.
- Something went wrong. If the service was unusable for a meaningful period, or you were charged after cancelling, or the plan did not do what we said it would, tell us and we will make it right — usually a refund or a credit. We will not argue you into a corner over an outage that was ours.
- What we do not refund. Usage that has already happened: SMS sent, AI calls made. Those cost us money at the moment they are used.
- Tax invoices. Every charge is GST-inclusive and a tax invoice is emailed to the workspace owner and kept in the billing portal. A refund is issued against the original invoice and includes the GST component.
- Please ask us before asking your bank. A chargeback raised without contacting us first suspends the workspace while it is investigated, because the card network treats it as a disputed service. Email us instead — a genuine refund request is answered within two business days.
- Nothing here limits the Australian Consumer Law. If the service has a major failure you may be entitled to a refund under the ACL regardless of what this policy says.
Email [email protected] with your workspace name. We respond within two business days and refunds reach the original card within five to ten.