These terms are pending final legal review. The operational facts on this page — trial length, retention periods, what happens on non-payment — are read from the live configuration and are accurate. The legal wording has not yet been signed off by counsel and may change; account owners will be emailed before a material change takes effect.
Terms of service
CockatooMind · CockatooMind at cockatoomind.com
1. The agreement
These terms apply when you create a workspace. "You" is the business that subscribes; "we" is CockatooMind. The person who signs up warrants that they may bind that business.
2. What we provide
A hosted quoting system for window and door fabricators: a web workspace, public quote links for your customers, server-side pricing, drawings, PDFs, email, the optional modules your plan includes and, where available, mobile applications. We provide it as a service — you are not buying software, and we may change how it works, provided we do not materially reduce what your plan includes without telling you first.
3. Your account
You choose who has access. Each person gets their own account; shared logins are not permitted, because the audit trail is only meaningful if a name means a person. You are responsible for what your users do. Tell us promptly if you think an account has been compromised.
Your plan includes a fixed number of active users. Adding more requires a plan change.
4. Trial
14 days, no card required, on the plan you choose at sign-up (the default is Team). At the end of the trial the workspace becomes read-only until you subscribe: you keep every quote, you can still read and export everything, and your customers can still open and accept the quotes you already sent — you simply cannot create or change anything until you subscribe.
A workspace that never subscribes does not stay read-only forever. It stays read-only for 30 days, is then suspended (nobody can sign in) for a further 30 days, is then closed, and 30 days after closure its data is deleted as described in section 7. You can export everything at any point up to deletion, and subscribing at any point before deletion restores full access with nothing lost.
5. Fees
Monthly or yearly in advance, in Australian dollars, GST inclusive, charged by card through Stripe. Yearly is billed as 10 months. Prices may change with 30 days notice, never mid-term. A failed payment puts the account into a grace period of 14 days, during which we retry and email you; after that the workspace becomes read-only until payment succeeds, and if payment still has not succeeded after 60 days it is suspended and then closed on the same clock as section 4.
6. Your data is yours
You own everything you and your customers put into the workspace. We hold it to provide the service and for no other purpose. We do not sell it, mine it, or use it to train models.
You can leave at any time and take everything with you. The export in your console is a complete archive that restores into a standalone installation of the underlying software — not a CSV summary. We consider that promise part of the product, not a courtesy.
7. Cancellation, and what happens to your data
You can stop at any time from your account page. A subscription cancelled through the billing portal stops renewing and runs to the end of the period you have already paid for. Closing the workspace ends the subscription straight away. Either way, after the subscription ends:
| Stage | What happens |
|---|---|
| The subscription ends | The workspace becomes read-only. Everything is intact and the export is still available. |
| For 90 days after the workspace is closed (30 days if you never paid) | Restore it in full by subscribing again, or ask us and we will. |
| After that | The workspace, its files and its database tables are permanently destroyed. A final export is retained for 12 months (30 days if you never paid) so a late request can still be met. |
| For 12 months after deletion | Your workspace address stays reserved, so a quote link sitting in one of your customers' inboxes can never resolve to somebody else's business. |
We may suspend a workspace immediately for non-payment beyond the periods above, for illegal use, or for activity that threatens the service or other customers. Except where the law or an emergency prevents it, we will tell you why and give you a chance to fix it.
8. Acceptable use
Do not use the service to send unsolicited bulk email or SMS, to store data you have no right to store, to attempt to reach another customer's workspace, or to probe or overload the infrastructure. Plan allowances for AI, SMS and storage are limits, not targets; we will contact you before doing anything drastic about an overage.
Email and SMS you send through the service go out under our sending reputation. A bounced or complained-about address is suppressed for your workspace only, and we may pause sending for a workspace whose complaint rate endangers delivery for everyone else.
9. Availability, guarantees and liability
We aim for high availability and we take backups, but we do not offer a contractual uptime figure at this tier. Our restore objectives are described in our documentation.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Where the ACL applies and allows it, our liability is limited to resupplying the service or paying the cost of having it resupplied. [The remainder of this clause, including any cap and the exclusions, is to be settled with counsel around the non-excludable guarantees.]
We are not liable for the accuracy of a quote. You are. The system prices from the rates and rules you configure; check them.
10. Support and our access to your workspace
Support is by email at [email protected]. To investigate a problem we may need to look at your workspace. We do that through a support session opened for that purpose: every action taken during it is recorded against the operator's name in your own activity log, and you are emailed when one is opened. We do not browse customer workspaces otherwise.
11. Third parties
The service depends on the sub-processors listed in our privacy policy. Your customers' card payments, where you enable them, run through your own Stripe account under your agreement with Stripe — we never hold those funds.
12. Changes and law
We may change these terms with 30 days notice for material changes; the current version is always at https://cockatoomind.com/terms. These terms are governed by the law of New South Wales, Australia.