This document is pending final legal review. The operational facts on this page — trial length, retention periods, what happens on non-payment — are read from the live configuration and are accurate. The legal wording has not yet been signed off by counsel and may change; account owners will be emailed before a material change takes effect.
CockatooMind is operated by SydWhite Windows & Doors Pty Ltd (ABN 24 699 819 700), trading as CockatooMind. 1 Australia Ave, Sydney Olympic Park NSW 2127.
Terms of service
SydWhite Windows & Doors Pty Ltd (ABN 24 699 819 700), trading as CockatooMind
· CockatooMind at cockatoomind.com
1 Australia Ave, Sydney Olympic Park NSW 2127
1. The agreement
These terms apply when you create a workspace. "You" is the business that subscribes; "we" is SydWhite Windows & Doors Pty Ltd. The person who signs up warrants that they may bind that business.
2. What we provide
A hosted quoting system for window and door fabricators: a web workspace, public quote links for your customers, server-side pricing, drawings, PDFs, email, the optional modules your plan includes and, where available, mobile applications. We provide it as a service — you are not buying software, and we may change how it works, provided we do not materially reduce what your plan includes without telling you first.
3. Your account
You choose who has access. Each person gets their own account; shared logins are not permitted, because the audit trail is only meaningful if a name means a person. You are responsible for what your users do. Tell us promptly if you think an account has been compromised.
Your plan includes a fixed number of active users. Adding more requires a plan change.
4. Trial
14 days, no card required, on the plan you choose at sign-up (the default is Team). At the end of the trial the workspace becomes read-only until you subscribe: you keep every quote, you can still read and export everything, and your customers can still open and accept the quotes you already sent — you simply cannot create or change anything until you subscribe.
A workspace that never subscribes does not stay read-only forever. It stays read-only for 30 days, is then suspended (nobody can sign in) for a further 30 days, is then closed, and 30 days after closure its data is deleted as described in section 7. You can export everything at any point up to deletion, and subscribing at any point before deletion restores full access with nothing lost.
5. Fees
Monthly or yearly in advance, in Australian dollars, GST inclusive, charged by card through Stripe. Yearly is billed as 10 months. Prices may change with 30 days notice, never mid-term. A failed payment puts the account into a grace period of 14 days, during which we retry and email you; after that the workspace becomes read-only until payment succeeds, and if payment still has not succeeded after 60 days it is suspended and then closed on the same clock as section 4.
6. Your data is yours
You own everything you and your customers put into the workspace. We hold it to provide the service and for no other purpose. We do not sell it, mine it, or use it to train models.
You can leave at any time and take everything with you. The export in your console is a complete archive that restores into a standalone installation of the underlying software — not a CSV summary. We consider that promise part of the product, not a courtesy.
7. Cancellation, and what happens to your data
You can stop at any time from your account page. A subscription cancelled through the billing portal stops renewing and runs to the end of the period you have already paid for. Closing the workspace ends the subscription straight away. Either way, after the subscription ends:
| Stage | What happens |
|---|---|
| The subscription ends | The workspace becomes read-only. Everything is intact and the export is still available. |
| For 90 days after the workspace is closed (30 days if you never paid) | Restore it in full by subscribing again, or ask us and we will. |
| After that | The workspace, its files and its database tables are permanently destroyed. A final export is retained for 12 months (30 days if you never paid) so a late request can still be met. |
| For 12 months after deletion | Your workspace address stays reserved, so a quote link sitting in one of your customers' inboxes can never resolve to somebody else's business. |
We may suspend a workspace immediately for non-payment beyond the periods above, for illegal use, or for activity that threatens the service or other customers. Except where the law or an emergency prevents it, we will tell you why and give you a chance to fix it.
8. Acceptable use
Do not use the service to send unsolicited bulk email or SMS, to store data you have no right to store, to attempt to reach another customer's workspace, or to probe or overload the infrastructure. Plan allowances for AI, SMS and storage are limits, not targets; we will contact you before doing anything drastic about an overage.
Email and SMS you send through the service go out under our sending reputation. A bounced or complained-about address is suppressed for your workspace only, and we may pause sending for a workspace whose complaint rate endangers delivery for everyone else.
9. Availability, guarantees and liability
We aim for high availability, but we do not offer a contractual uptime figure or an off-site backup service at this tier. Keep your own copy: the console exports your entire workspace at any time.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (ACL) or any other law that cannot be excluded. Where the ACL applies and permits us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to resupplying the service or paying the cost of having it resupplied.
Subject to that, and to the fullest extent the law allows: neither of us is liable to the other for indirect or consequential loss, loss of profit, revenue, business, goodwill or data, or for the cost of a job, contract or installation that a quote produced by the service related to; and our total liability to you for everything arising out of or connected with these terms, whether in contract, tort (including negligence), statute or otherwise, is capped at the fees you paid us in the 12 months immediately before the event giving rise to the claim.
The service is a tool for preparing and presenting quotes. We are not a party to the contract between you and your customer, we do not check quotes for commercial or technical correctness, and we are not liable for the accuracy of a quote, drawing or price. You are. The system prices from the rates, rules and measurements you configure or enter; check them before you send them.
10. Support and our access to your workspace
Support is by email at [email protected]. To investigate a problem we may need to look at your workspace. We do that through a support session opened for that purpose: every action taken during it is recorded against the operator's name in your own activity log, and you are emailed when one is opened. We do not browse customer workspaces otherwise.
11. Third parties
The service depends on the sub-processors listed in our privacy policy. Your customers' card payments, where you enable them, run through your own Stripe account under your agreement with Stripe — we never hold those funds.
12. The software, and your licence to use it
We (or our licensors) own CockatooMind — the software, its drawing and pricing engines, the templates, the documentation and the brand. Your subscription is a non-exclusive, non-transferable licence to use the service for your own business for as long as it runs. You may not copy, resell, sublicense, reverse-engineer or build a competing product from it, and you may not remove our notices from anything it produces. Feedback you give us about the service is ours to use without obligation to you.
13. Your content and your customers' information
Everything you put into the workspace — quotes, rates, drawings, photographs, your logo and your customers' details — stays yours (section 6). In return you warrant that you are entitled to load it: that you have the consent or other lawful basis the Privacy Act 1988 (Cth) requires for the personal information you record about your own customers, that photographs of a property were taken with the occupier's permission, and that nothing you upload infringes anyone else's rights. You are the party responsible to your customers for that information; we process it on your instructions under the privacy policy. If a claim is made against us because of content you loaded or the way you used the service, you will meet the reasonable cost of it.
You grant us the limited licence we need to host, display, transmit, back up and export that content in order to run the service for you, and no wider licence than that.
14. AI features and their output
Where your plan includes them, AI features suggest schedule entries, check a quote, draft messages or estimate a size from a photograph. Their output is a starting point produced by a language model: it can be wrong, and it can be wrong in ways that look plausible. You must review anything an AI feature produces before you rely on it or send it to a customer, and the responsibility for a quote that contains AI-assisted content is yours as under section 9. The privacy policy explains where AI requests are processed and how to turn the features off for your workspace.
15. Ending the agreement for breach
Either of us may end this agreement if the other materially breaches it and does not fix the breach within 14 days of being told about it in writing; we may end it immediately for a breach that cannot be fixed, for unlawful use, or where section 7 already allows suspension. Ending the agreement does not affect fees already due, your right to export your data during the retention periods in section 7, or the sections that by their nature survive (6, 7, 9, 12, 13 and 16).
16. Changes, notices and law
We may change these terms with 30 days notice for material changes; the current version is always at https://cockatoomind.com/terms. Notices to you go to the email address of the workspace owner; notices to us go to the support address in section 10. These terms are the whole agreement between us about the service and replace anything said or written before them. They are governed by the law of New South Wales, Australia, and each of us submits to the non-exclusive jurisdiction of the courts there.